To order an item on www.monnierfreres.com, please follow these steps: 1. Simply click on the designer or the category of products you would like to browse e.g. “BAGS” or “DESIGNER” “CHLOÉ”. 2. When you have found an item you would like to purchase, click “ADD TO BASKET”. All added item will be reserved for you in your basket during 15 minutes. 3. Once you have decided to finalize your order, click on the link “My basket” on the upper right hand side of the page. Review the items in your basket and click on “PROCEED TO CHECKOUT” to continue. 4. Follow the step-by-step instructions, which will guide you through the registration and payment processes. Once your order has been placed, you will receive your order confirmation by email.
Yes, you have to create an account to place an order.
You will enjoy the following benefits: - Exclusive offers from MONNIER Frères - Track your orders and review past purchases - Request a return directly from your account - Share your wish list via email - Save your address so you can shop even more quickly next time you visit - Manage your account details, address book and email preferences.
Our ordering process requires that your computer accepts "cookies". Cookies allow you to save items added to your basket. If they are disabled, you must change this setting in the options section of your browser.
If you are unable to select the delivery country when you attempt to register or make a purchase, you need to change your delivery area by clicking on the flag located at the upper left corner of your browser window. Always set your delivery area before you start shopping, this will allow the products to be displayed in the correct currency and with proper taxes and duties.
After you have placed your order, you will see an order confirmation on screen. This will also be sent to you via email. If you did not get an order confirmation, please contact our Customer Service team.
In the case of a simultaneous order, certain items may no longer be available. In this event, you should have received an email. If you have not received this email, please check your spam or contact our customer service.
Monnierfreres.com accepts the following payment options: - Credit card payment with MasterCard and Visa. - PayPal All payments are charged in US dollars. Please note that conversion and transaction fees may apply and are non-refundable.
Your billing address must match the one registered on your credit card.
To help ensure that your shopping experience is safe, simple and secure, monnierfreres.eu uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. Monnierfreres.eu or other third parties are not able to access this information. Even for potential refunds, your complete credit card information cannot be seen. If you pay with Visa or MasterCard, additional protection is provided by special authentication methods (Verified by Visa® or MasterCard® SecureCode).
Your billing address must match the one registered on your credit card.
We try to give you the most comprehensive descriptions of each product in addition to all the pertinent information such as physical attributes like dimensions. In the rare case that you find our descriptions lacking and you need more specific information, please go directly to the website of the brand for the product your are looking at.
In each item's description, you will find: the brand name, its selling price, its stock availability status, its main features, a detailed physical description, photos, and the special first-hand opinon of the MONNIER Frères staff.
To ensure that the most accurate pricing, taxes and delivery costs are displayed while browsing our site, we recommend that you use the link at the top left of our website and select your delivery country from the list of shipping areas. Prices displayed on the website are exclusive of taxes and duties. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Review page.
For deliveries in Canada and The United States of America the shipping fees are USD $15 per item.
For deliveries in Australia, New Zealand, Switzerland, Norway, Singapore, China, Hong Kong, Japan, South Korea, the shipping fees are USD $25 per item.
For deliveries in The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, Argentina, Chile, Mexico, Colombia, South Africa, Egypt, Morocco, Mauritius, Indonesia, India, Malaysia, The Philippines, Thailand, Taiwan, the shipping fees depend on the items ordered:
-Jewellery, sunglasses, small leather good: USD $29
All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays), i.e. 8AM New York time, i.e. 9PM Hong Kong time, are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated. The shipping time depends on your shipping address:
North America: delivery within 2-3 working days Central & South America: delivery within 2-4 working days Asia: delivery within 2-4 working days Middle East: delivery within 2-4 business days Africa: delivery within 2-3 working days Australia & New Zealand: delivery within 3-4 working days Norway & Switzerland: delivery within 1-2 working days
All orders from monnierfreres.com are insured against damage or theft from the time of pickup to delivery at the provided shipping address. The costs to insure the item are covered by MONNIER Frères. Please note: The item has to be returned with the DHL label we provide upon request. It is your responsibility to ensure a proper return, please keep the return receipt on file.
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with DHL that can take up to 10 business days to be processed. After this period, no claim will be accepted.
You may return shoes in exchange for the same style in another available size. We kindly invite you to login to your account, select the order you would like to exchange, then click on “Exchange” and specify the size you would like to receive instead.
Your new pair of shoes will be reserved during 7 days. After this delay, we cannot guarantee the availability of the new size, thus we recommend you to send back the shoes within one week after your request.
You will receive a prepaid return label for your original order. Once the return is processed by our logistics team, your new pair of shoes will be dispatched and you will receive a confirmation email with your new tracking number.
If you notice upon delivery that your item is flawed, please contact our customer care team within 48 hours. Our team may request photographs of the defects. Items that have been worn will not be considered as defective and cannot be refunded or subjected to our warrantee service.
We insure a 6-month warranty on all items, from the day the order is placed. If the flaw stems from a manufacturing issue, please contact our customer care team who will be happy to place a request directly with the manufacturing brand. Once the 6-month period has expired, the warrantee is subject to each brand’s policy. Please contact us in order to know more about whether the brand you’ve purchased offers repairs and at what cost.
Should you wish to return your purchase, you have 30 days from the reception of your package to make a return free of charge. Items must be returned new, unused and with all labels still in place including the label that serves as a guarantee of non-use. We cannot accept back any items that do not respect these specified conditions.
We advise you to try on your new shoes on a clean surface, preferably a carpet, to avoid damaging the soles. In case of a return, the shoes must be in perfect condition, unworn and in their original dust bag and box.
If you wish to return an item in these conditions, please follow these steps:
Log in your MONNIER Frères account Click on “return” on the order you would like to return Write your email address in the box “Contact Email Address” Select the item you would like to return Select “refund” Choose the item condition, the reason to return and the quantity to return Click on “Add item to return” Choose a pick up date and hour with DHL Click on “Submit”
Then you will receive an email from MONNIER Frères (email@example.com) with the commercial invoice in 3 copies: 1 to put inside your parcel, 1 for your records and 1 for DHL, and the prepaid label to stick onto your parcel.
As soon as your parcel is registered, we will proceed with the reimbursement of your order. Depending on the type of payment method used and your bank, please allow 10 business days to see the transaction in your account.
Monnierfreres.com works with DHL exclusively. All the returns are free if you use the DHL prepaid label provided by monnierfreres.com If you chose to return your item with a different carrier, the reception, validation and refund of the package will be delayed. Please note that monnierfreres.com is not liable for potential damage on your parcel or for lost parcels if you return your order with a carrier that is not DHL. Please refer to the DHL website for more information on the terms and conditions of the shipping.
Refunds will be processed within 10 business days after the reception and validation of your items at the warehouse in Paris. The time period depends upon your particular credit card or bank. The amount will be visible on your next credit card statement.
IMPORTANT: The Company will not refund customs duties and sales taxes for orders sent to destinations outside of the European Union.
Before proceeding to checkout, click on “You have a coupon code” box in order to enter the coupon code in the box provided at the bottom of the basket page. The advantage will be directly deducted from your order total. If the value is not deducted from your order total, you may have already used the coupon code or the expiration date may have exceeded. Please note that all our special offers have a time limit and that these offers are often limited to a single use.
Once your order has been shipped, you will receive a confirmation by email with the delivery method and a tracking number. With your registration on the website, you will be able to view and monitor the status of your shipment by clicking on "My Account" at the top left of each page.
We try to ship all orders within 24 hours. However, sometimes there are delays which we cannot foresee. In these instances, we value and appreciate your patience. If you are particularly concerned about your order, please do not hesitate to contact us.
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 48 hours after the delivery date. We will then open an enquiry with DHL that can take up to 30 business days to be processed. After this period, no claim will be accepted.
Should you require additional information or clarification of these procedures, please contact us. Our Customer Service team will be happy to help you.You can use the online form here to ask a question or contact us by phone at +44 20 3514 4833 for non-US customers or at +1 917-722-6038 for US customers (this is a non-premium rate number) between 9AM to 8PM Paris time, Monday to Friday.9AM to 6PM Paris time, and on Saturday between 9AM to 6PM Paris time.
-All orders placed before 2PM are shipped the same day (after confirmation of payment). -We take great care in packing our products, so as they are not damaged during transit. -All orders are shipped with Express Premium. -Returns are free. -You have 30 days to return your product free of charge and justification: so you can try your product at home at your convenience!
We hope you have a wonderful shopping experience with MONNIER Frères!