To order an item on www.monnierfreres.com, please follow these steps:
1. Simply click on the designer or the category of products you would like to browse e.g. “BAGS” or “DESIGNER” “CHLOÉ”.
2. When you have found an item you would like to purchase, click “ADD TO BASKET”. All added item will be reserved for you in your basket during 15 minutes.
3. Once you have decided to finalize your order, click on the link “My basket” on the upper right hand side of the page. Review the items in your basket and click on “PROCEED TO CHECKOUT” to continue.
4. Follow the step-by-step instructions, which will guide you through the registration and payment processes. Once your order has been placed, you will receive your order confirmation by email.
Yes, you have to create an account to place an order.
You will enjoy the following benefits:
Exclusive offers from MONNIER Frères
Track your orders and review past purchases
Request a return directly from your account
Share your wish list via email
Save your address so you can shop even more quickly next time you visit
Manage your account details, address book and email preferences.
If you have forgotten your password, click here to receive a new password using the email address that you have registered with us.
You cannot add any more items to your order after it has been placed. If you would like to purchase additional items, you have to place a new order.
All our orders are wrapped in a beautiful and elegant box, perfect for any occasion. If you order a watch or sunglasses, the item will be beautifully packed in a MONNIER Frères gift bag.
The Vanessa Bruno tote bags are not sent in a box.
In the case of a simultaneous order, certain items may no longer be available. In this event, you should have received an email. If you have not received this email, please check your spam or contact our customer service.
Monnierfreres.com accepts the following payment options: Visa, Mastercard, Paypal, Maestro, Alipay, Amex, Apple Pay and UnionPay.
All payments are charged in US dollars. Please note that conversion and transaction fees may apply and are non-refundable.
Your billing address must match the one registered on your credit card.
To help ensure that your shopping experience is safe, simple and secure, monnierfreres.eu uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. Monnierfreres.eu or other third parties are not able to access this information. Even for potential refunds, your complete credit card information cannot be seen. If you pay with Visa or MasterCard, additional protection is provided by special authentication methods (Verified by Visa® or MasterCard® SecureCode).
Your billing address must match the one registered on your credit card.
The products that we offer on MONNIER Frères come directly from the official brands and are guaranteed by the brand.
We try to give you the most comprehensive descriptions of each product in addition to all the pertinent information such as physical attributes like dimensions. In the rare case that you find our descriptions lacking and you need more specific information, please go directly to the website of the brand for the product your are looking at.
There are two main ways of finding what your heart desires.
1. If you have a favorite designer in mind, you can see all the products that we offer from each designer by selecting the DESIGNERS drop-down menu.
2. If you are looking for a specific category of product, select one of our product categories: HANDBAGS, SUNGLASSES, SCARVES, JEWELLERY, LEATHER GOODS, or HATS & GLOVES.
You can narrow your search further by choosing to filter by designer or subcategories in the drop-down menus for each of these.
If you cannot find the product that you are looking for through the search box and through using our category drop-down menus, please do not hesitate to contact us.
In each item's description, you will find: the brand name, its selling price, its stock availability status, its main features, a detailed physical description, photos, and the special first-hand opinon of the MONNIER Frères staff.
All shipments are carried out by DHL. Your order will be shipped from Monday to Friday (excluding bank holidays) between 8AM and 7PM.
If you are not available during the first delivery attempt, you can call our local carrier at the phone number provided on the leaflet you received in your mailbox to schedule a new delivery.
Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.
All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.
MONNIER Frères delivers in the following countries:
Europe : France, Austria, Belgium, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, Ireland, United Kingdom
Americas : The United States, Canada, Argentina, Chile, Mexico, Colombia
Asia : China, Hong Kong, Indonesia, India, Japan, Malaysia, The Philippines, Singapore, Thailand, Taiwan, South Korea
Middle East : The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey
Oceania : Australia, New Zealand
Africa : South Africa, Egypt, Morocco, Mauritius
For deliveries in Canada and The United States of America the shipping fees are USD $15.
For deliveries in Australia, New Zealand, Switzerland, Norway, Singapore, China, Hong Kong, Japan, South Korea, Malaysia, the shipping fees are USD $25.
For deliveries in The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, Argentina, Chile, Mexico, Colombia, South Africa, Egypt, Morocco, Mauritius, Indonesia, India, The Philippines, Thailand, Taiwan, Brazil, Nigeria, Ivory Coast the shipping fees are USD $35.
All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays), i.e. 8AM New York time, i.e. 9PM Hong Kong time, are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated.
The shipping time depends on your shipping address:
North America: delivery within 2-3 working days
Central & South America: delivery within 2-4 working days
Asia: delivery within 2-4 working days
Middle East: delivery within 2-4 business days
Africa: delivery within 2-3 working days
Australia & New Zealand: delivery within 3-4 working days
Norway & Switzerland: delivery within 1-2 working days
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with DHL that can take up to 10 business days to be processed. After this period, no claim will be accepted.
If you notice upon delivery that your item is flawed, please contact our customer care team within 48 hours. Our team may request photographs of the defects. Items that have been worn will not be considered as defective and cannot be refunded or subjected to our warrantee service.
We insure a 6-month warranty on all items, from the day the order is placed. If the flaw stems from a manufacturing issue, please contact our customer care team who will be happy to place a request directly with the manufacturing brand. Once the 6-month period has expired, the warrantee is subject to each brand’s policy. Please contact us in order to know more about whether the brand you’ve purchased offers repairs and at what cost.
Should you wish to return your purchase, you have 30 days from the reception of your package to make a return free of charge. If you have several orders, you must return them separately. Items must be returned new, unused and with all labels still in place including the label that serves as a guarantee of non-use. We cannot accept back any items that do not respect these specified conditions.
We advise you to try on your new shoes on a clean surface, preferably a carpet,
to avoid damaging the soles. In case of a return, the shoes must be in perfect condition,
unworn and in their original dust bag and box.
If you wish to return an item in these conditions, please follow these steps:
Log in your MONNIER Frères account
Click on “return” on the order you would like to return
Write your email address in the box “Contact Email Address”
Select the item you would like to return
Choose the item condition, the reason to return and the quantity to return
Click on “Add item to return”
Choose a pick up date and hour with DHL
Click on “Submit”
Then you will receive an email from MONNIER Frères (firstname.lastname@example.org) with the commercial invoice in 3 copies: 1 to put inside your parcel, 1 for your records and 1 for DHL, and the prepaid label to stick onto your parcel.
As soon as your parcel is registered, we will proceed with the reimbursement of your order. Depending on the type of payment method used and your bank, please allow 10 business days to see the transaction in your account.
Monnierfreres.com works with DHL exclusively. All the returns are free if you use the DHL prepaid label provided by monnierfreres.com
If you chose to return your item with a different carrier, the reception, validation and refund of the package will be delayed. Please note that monnierfreres.com is not liable for potential damage on your parcel or for lost parcels if you return your order with a carrier that is not DHL. Please refer to the DHL website for more information on the terms and conditions of the shipping.
Refunds will be processed within 10 business days after the reception and validation of your items at the warehouse in Paris. The time period depends upon your particular credit card or bank. The amount will be visible on your next credit card statement.
IMPORTANT: The Company will not refund customs duties and sales taxes for orders sent to destinations outside of the European Union.
Before proceeding to checkout, click on “You have a coupon code” box in order to enter the coupon code in the box provided at the bottom of the basket page. The advantage will be directly deducted from your order total. If the value is not deducted from your order total, you may have already used the coupon code or the expiration date may have exceeded.
Please note that all our special offers have a time limit and that these offers are often limited to a single use.
Our promotional codes are not valid on the following brands: 5 Octobre, Acne Studios, A.P.C, Aurélie Bidermann, Coach, Balmain, Danse Lente, Ginette_NY, Golden Goose, Jérôme Dreyfuss, Kate Spade, Loewe, Maison Michel, Mansur Gavriel, Marc Jacobs, Off White, See By Chloé, Strathberry, Stuart Weitzman, Vanrycke, Zadig & Voltaire.
Promotional codes are not valid on sales and outlet items. Only one code per order can be applied.
Unless it is specified in the terms of the offer, this is not possible.
Once your order has been shipped, you will receive a confirmation by email with the delivery method and a tracking number. With your registration on the website, you will be able to view and monitor the status of your shipment by clicking on "My Account" at the top left of each page.
We try to ship all orders within 24 hours. However, sometimes there are delays which we cannot foresee. In these instances, we value and appreciate your patience. If you are particularly concerned about your order, please do not hesitate to contact us.
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 48 hours after the delivery date. We will then open an enquiry with DHL that can take up to 30 business days to be processed. After this period, no claim will be accepted.
All orders placed before 2PM are shipped the same day (after confirmation of payment).
We take great care in packing our products, so as they are not damaged during transit.
All orders are shipped with Express Premium.
Returns are free.
You have 30 days to return your product free of charge and justification: so you can try your product at home at your convenience!
We hope you have a wonderful shopping experience with MONNIER Frères!