HOW WILL MY ORDER BE SHIPPED?
All shipments are carried out by DHL. The orders will be shipped to your shipping address from Monday to Friday (excluding bank holidays) between 8AM and 6PM.
If you are not available during the first delivery attempt, you can call our local carrier on the phone number provided on the leaflet left on your mail box to schedule a new delivery.
If you have not received a leaflet, the local carrier will contact you to schedule a new delivery.
Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.
All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.
MONNIER Frères delivers to these following countries:
Europe: France, Austria, Belgium, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, Ireland, United Kingdom
America: The United States, Canada, Argentina, Chile, Mexico, Colombia
Asia: China, Hong Kong, Indonesia, India, Japan, Malaysia, The Philippines, Singapore, Thailand, Taiwan, South Korea
Middle East: The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey
Oceania: Australia, New Zealand
Africa: South Africa, Egypt, Morocco, Mauritius
HOW MUCH ARE THE SHIPPING AND HANDLING FEES?
For deliveries in Canada and The United States of America the shipping fees are USD $15.
For deliveries in Australia, New Zealand, Switzerland, Norway, Singapore, Japan, South Korea, Malaysia, the shipping fees are USD $25.
For deliveries in The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, Argentina, Chile, Mexico, Colombia, South Africa, Egypt, Morocco, Mauritius, Indonesia, India, The Philippines, Thailand, Brazil, Nigeria, Ivory Coast the shipping fees are USD $35.
For deliveries to China including Hong Kong the shipping fees are USD $25, for deliveries to Taiwan the shipping fees are USD $35.
HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?
All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays), i.e. 8AM New York time, i.e. 9PM Hong Kong time, are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated. Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.
The shipping time depends on your shipping address:
North America: delivery within 2-3 working days
Central & South America: delivery within 2-4 working days
Asia: delivery within 2-4 working days
Middle East: delivery within 2-4 business days
Africa: delivery within 2-3 working days
Australia & New Zealand: delivery within 3-4 working days
Norway & Switzerland: delivery within 1-2 working days
Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.
WILL MY ORDER BE INSURED?
All orders from MONNIER Frères are insured against damage or theft from the time of pickup to delivery at the provided shipping address. The costs to insure the item are covered by MONNIER Frères. Please note: the item has to be returned with a DHL label we provide upon request. It is your responsibility to ensure a proper return, please keep the return receipt on file.
WHERE EXACTLY IS MY ORDER?
As soon as your order is picked up by DHL at our warehouse in Paris we will inform you via email. In this email you will find the tracking number. With this number you can track your package at www.dhl.com/en/express/tracking.html
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with the carrier that can take up to 10 business days to be processed. After this period, no claim will be accepted.